We are accountable and responsible for the protection of Personal Information entrusted to us. For transparency and control, we inform customers when we collect their Personal Information and we honour their preferences for contacting them. We choose trustworthy Third Parties to process our Personal Information and we require them to commit to adequate privacy and data security standards. We apply privacy requirements and the principles of our Privacy Policies when designing our products and when implementing new technologies internally. We collect Personal Information to use for specific and legitimate business purposes, we store it safely and accurately and we retain it as needed for its intended purpose. We implement technical, organisational, and physical security measures to ensure an appropriate level of security of the Personal Information we process.

This privacy statement applies to our online privacy practices and it may apply to our offline data collection, if we refer to this statement. It tells you which information we collect when you visit the FIVEfoot9 website, and how we use it.

When you visit our venues other local security policies may apply. This document forms the base policy.

Information We Collect

When you visit our website, we may ask you to provide information about yourself ("Your Information") that may include:

  • Contact details, including your name, address, personal email address, business address, business e-mail address, phone number, your country or region;
  • User ID and password, if you establish an account with us;
  • Chat information, you provide when interacting online with our team.
  • Information about your computer or device, including browser type and settings;
  • Log data, including information such as your computer's IP address, the webpage you were visiting before you came to our Site, pages you visit on our Site, time spent on those pages, information you search for on our Site, access times and dates, and other statistics;
  • History of interaction with our webpages, and traffic data relating to your Internet connection;
  • Other information that does not specifically identify you, such as actions taken on our websites

Providing your data is optional, but it is necessary for appointment confirmations. If you do not provide your information, we will not be able to provide you with the requested service.

How We Use Your Information

We use Your Information mainly to interact with you, to provide you with support services, to make it easy to navigate our site, to improve our site and our products, and to offer you content and services that might interest you.
We use Your Information as follows, where the processing is necessary to establish or administer our agreement with you:

  • Create a single sign on for access to your FIVEfoot9 online account.
  • Verify your identity and entitlement to products or services.
  • Communicate with you regarding booking information.
  • Provide you with customer support and enable the provision of services.
  • Determine the entity you are connecting from.

We use Your information as follows, where the processing is based on our legitimate business interests to communicate with you and improve users' experience, improve our products and services, protect our security, and defend our legal rights:

  • Call you or e-mail you with updates and marketing as described in this statement;
  • Solicit your opinion or feedback.
  • Evaluate and improve the quality of our products, services and Sites;
  • Secure our systems and applications.
  • Enforce our legal rights and comply with legal requirements;
  • Monitor, administer, and analyse use of the site; increase our site's functionality and user-friendliness.

We may also use Your information where processing is necessary for us to comply with legal obligations, including responding to legal process or lawful requests. Lastly, we may use your information with your consent, where required by applicable law.

Contact Us - Your Rights

FIVEfoot9 is the controller of your Personal Information. You have the right to request access to Your Information and to rectify it, to object to data processing, to request the erasure of Your Information, and to withdraw your consent. You can exercise your rights by either…
Sending an email to privacy@fivefoot9.com
Or making a request in writing to:
Data Officer. FIVEfoot9, Lytham, Tilsmore Road, Heathfield, East Sussex. TN21 0XU
You can write to the same address if you have questions or concerns about this Privacy Statement or our privacy and security practices.
You also have the right to lodge a complaint with the competent Data Protection Authority.

Information From Third Parties

Third parties may provide us with information about you from online and offline sources. We may combine such information with the information we already have about you, to provide you with a better experience, to determine your interest in our products, and to improve the quality of our offerings. For instance, we may use third party web analytics tools to pool together contact information collected through any of our forms or emails with contact information provided by you via opt-in on other website forms or emails – to identify you when you visit our websites.
We may also aggregate Your Information with information collected from other website visitors, to generate statistics, and analyse and understand how visitors use our site.